We take pride in the quality and craftsmanship of our products. We want you to have complete peace of mind when shopping with us, which is why we offer a comprehensive warranty policy in compliance with the Consumer Rights Act 2015 (CRA 2015).

Your Rights Under the CRA 2015

The CRA 2015 stipulates that our products must be of satisfactory quality, fit for purpose, and match their description. As such, we uphold these standards and are committed to ensuring your satisfaction with every purchase.

Our Warranty Promise

We stand behind the quality of our products and offer a warranty that covers any defects in materials or workmanship for a period of 12 months. This warranty provides you with added assurance and protection against unforeseen issues with your BrightVans gear.

Coverage and Limitations

Our warranty applies to defects that arise from normal use and operation of our products. However, it does not cover damage resulting from misuse, accidental damage, or modifications made to the product. Additionally, normal wear and tear are not covered under the warranty.

Making a Warranty Claim

If you believe your product is defective and covered by our warranty, please contact us at hello@brightvans.com with your order number and a detailed description of the issue. Our customer service team will assist you in initiating a warranty claim and guide you through the process.

Legal Rights

It's important to note that our warranty does not affect your legal rights under the CRA 2015. You are entitled to certain remedies if our products do not meet the statutory standards outlined by consumer protection laws.

Contact Us

If you have any questions or need further clarification about our warranty policy, please don't hesitate to reach out to us at hello@brightvans.com. We're here to ensure your satisfaction and provide you with the support you need.