Refund policy

We understand that sometimes things don't go as planned, and we're here to make the process of returns, refunds, and exchanges as smooth and straightforward as possible.

30-Day Satisfaction Guarantee

If for any reason you're not completely satisfied with your purchase, you may return it to us within 30 days of receiving the item(s). Whether it's a change of mind or a faulty product, we've got you covered.

Faulty Products

In the rare event that you receive a faulty product, please reach out to us with your order number and provide photos or videos clearly showing the fault. Our dedicated team will review the details and promptly arrange for a replacement at no extra cost to you. Faulty returns are free of charge via our trusted courier partner.

Change of Mind

If you've had a change of heart about your purchase, we understand! We're happy to arrange a return or exchange for you, provided the goods are unused and in the same condition as when you received them. Please note that for returns due to a change of mind, UK customers will be charged our standard shipping rate. International customers are responsible for the return shipping costs, but you may use the courier of your choice.

Refunds

Once your return has been received and processed, we'll issue a refund to your original payment method. Please allow some time for the refund to reflect in your account.

Conditions for Returns, Refunds, and Exchanges

Returns, refunds, and exchanges must meet the following conditions:

• The item(s) must be unused, in the same condition as when you received them, and in their original packaging.
• All returns must be initiated within 30 days of receiving the item(s).
• For faulty products, please provide clear photos or videos of the fault along with your order number.